Overview

Account Director Job at G-Forces Web Management – Maidstone

Despite technology revolutionising the future of ecommerce, the way we’ve bought and sold cars has largely remained the same for over three decades. Customers had no choice but to trek to their local car dealership to access the best vehicles and latest offers. But thanks to the Automotive Transformation Group, that is no longer the case!

With almost 50 years’ of combined industry experience, the Automotive Transformation Group is comprised of two internationally recognised brands – GForces and Autofutura. We are the first of our kind within the industry, creating more than just successful and user-friendly websites for car dealers and manufacturers. Our NetDirector® Suite delivers a seamless and omnichannel solution for all those within the sector who want to stand out from the evolving competition; offering state of the art technology and invaluable data insights to maximise vehicle sales!

Since completing this game-changing merger last summer, we are committed to creating new products, investing in new ventures and developing our teams to truly become a key innovator of change. There has never been a more exciting time to join us on this journey!

The Role

We’re looking for an Account Director to join our ever-growing UK retail sales team. You will be responsible for managing a designated account portfolio and drive activity and growth to achieve specific targets around our industry leading ecommerce platform and supporting services. The role will be to educate drive digital and ecommerce strategy within our retail account base. By enabling through product and services a transformation program, you will develop the account at all levels. Typically, you will be expected to manage up to 25 customers, by acting as the primary point of contact and responsible for managing all aspects of their relationship with GForces.

Key Responsibilities

Develop a “Trusted Advisor” role for all our products and services throughout all levels of the clients organisation

Pro-actively engage with your assigned portfolio of customer to ensure they’re informed on the latest product releases,

software updates and marketing initiatives available from GForces

Implement and educate on a digital retailing strategy by introducing additional products and services to customers.

Provide a deep level understanding of data that is relevant to the client and present actionable activities from its findings

Lead and devise customer review monthly and quarterly review meetings to KPI’s and agreed with the client.

Accurate management of CRM records for all customers including detailed notes on the customer relationship, contact points, contract renewals, products and monthly opportunity and invoicing

Monitor and report on market and competitor activities and provide relevant reporting and insight

Required Experience:
A minimum of five years’ experience in sales/account management, held in either automotive or a digitally focused role

An understanding of Software as a Service (SAAS) based products and the benefits of solution-based products

An understanding of DMS and Showrooms systems an advantage

A passion to help clients improve

A willingness to learn and develop within the Retail Sales Team.

A hardworking and determined work ethic with ambition and integrity

Excellent telephone, video and written communication skills

Ability to successfully and productively resolve problems in order to meet targets and expectations

Strong analytical skills and the ability to interpret data constructively to improve the performance of client’s digital strategy

Ability to drive the conception and development of innovative, engaging, on-brief digital ideas for clients

Salary

From £40,000 per annum plus commission

Location

Bearsted, Kent / Home Working

Department

Sales UK Retail

Position Reports To

Director Global Accounts

Benefits

25 days holiday plus birthday off

Up to 5 additional days holiday for long service

GForces group pension plan

Enhanced maternity and paternity

Regular socials and company events

Flexible hours

Job Application Privacy Notice

Job Applicant Privacy Notice

Under the Equality Act 2010, we aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

About the Company

Company: G-Forces Web Management –

Company Location:  Maidstone

Estimated Salary:

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About G-Forces Web Management -