Customer Sales Advisor – Whirlpool (30hrs-37.5hrs) Job at Domestic & General (D&G) – Nottingham

Location: Hybrid working 2/3 days per week in the office (must be within commutable distance to Nottingham City centre)

Start Date: 9th May 2022.

Contract Type: Permanent

Advert Close Date: We recruit on a rolling basis so if you are interested and wish to apply please submit your application at your earliest opportunity

Are you on the lookout for a new position that offers a mix of office and remote working? Do you want to work for a company that supports work life balance? If so, we may have the opportunity you have been looking for.

Here at Domestic & General our priority has been to support our employees through the recent challenges COVID-19 has presented, whilst still providing an excellent service journey for our customers. We are now excited to be recruiting our next Customer Sales Advisor intake within our Whirlpool department, that will initially be fully home based. We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve.

About the Role

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll receive calls from customers who will be looking to register their Whirlpool appliances. With your excellent customer service and your expert sales skills, you will give added peace of mind by up-selling other products, that customers can purchase that best suit their needs.

Please note that this is a hybrid role, working in the office 2/3 days per week at our city centre office in Nottingham. You will therefore need to live within a commutable distance to Nottingham city centre.

This department has flexible shift patterns based on either a 30 hour or 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.

Monday – Sunday: 08:00 – 20:00

Please note, as part of your working pattern we require a mandatory Saturday shift, covering the core hours of 10am – 3pm.

We’ll take care of providing the equipment you need before you start, but you must have broadband access.

About You

You will have proven experience in a home-based position or a similar role where you have worked autonomously. Previous targeted sales or customer service experience is a must.

A skilled and driven customer service and sales professional.

You’ll thrive on beating and exceeding sales targets and have strong sales skills – but you’ll always make sure that the customer’s interests come first.

You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed through your excellent communication skills.

You’ll be a confident multi-tasker who can hit multiple targets whilst being resilient and show a great team spirit!

Salary & Bonuses

A highly competitive £18,525 starting salary with a pay increase after six months to £21,500

A brand-new Agent Salary Reward Scheme from the 1st October 2020, giving Agents the opportunity to meet performance criteria and increase their salary by £1000 every 6 months!

Bonus earning potential of up to £8,700 per annum, earned through a combination of strong sales performance, excellent customer service and call quality

For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance

Our Benefits

Comprehensive training with clearly defined career progression opportunities

Regular incentives with amazing prizes to be won

Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave

Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service

Pension scheme – matched employer contributions up to 5% of basic salary

Life assurance – employer funded cover of 4x basic salary

Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services: Salary Finance – access to savings and borrowing through payroll

Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

Travel Loans – interest free loans to help spread the cost of annual travel tickets

Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Training Schedule

We offer a fantastic virtual training experience over a 3 week period. Please ensure you can commit to 3 weeks full time virtual training before you apply.

Your training will provide a rich blend of learning from our L&D team, as well as some independent e-learning, and self-reflection. You’ll start off finding out about Domestic & General’s successful history and our future vision, whilst at the same time getting to know your new colleagues! You’ll also be call listening to some of our customer calls to see what makes a great customer experience, as well as perfecting your sales ability. All systems training will be covered so you are confident working independently at home and the office.

About Us

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

We’re looking for skilled sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited, with the recruitment process for our contact centre agents. Information collected from you in relation to your application, will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

About the Company

Company: Domestic & General (D&G) –

Company Location:  Nottingham

Estimated Salary:

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About Domestic & General (D&G) -