Sales & Marketing Support Executive

Company Description

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Job Description

The Sales & Marketing Support Executive role is an exciting opportunity to join this dynamic part of Experian and be a major part of our continuing growth and success. Reporting to the Head of Crisis & Data Breach Response Services, the successful applicant will be responsible for supporting new business sales in the data breach sector, working with the Senior Response Managers to ensure we continue to deliver an excellent response to our clients. The main propositions will be both pre and post breach services helping clients respond, recover and reassure those individuals affected by a data breach event.

Our approach is to work consultatively with our partners and clients to ensure that we put the customer at the heart of the response, delivering solutions in a professional, calm and reassuring manner. This is always a stressful time for clients managing a breach/crisis event.

Essential Duties and Responsibilities

Providing support to the Business Development function in both pre and post areas.

Booking appointments for the Head of Crisis & Data Breach Response Services with referrers, potential consultancy clients

Taking orders for voucher codes for our monitoring services and processing contracts

Liaising with the operational team to ensure services are implemented

Updating Salesforce to ensure all sales activity is captured

Using social media platforms to publicise our thought leadership positioning

Build out a marketing profile as a key member of the team with a thought leadership stance

Contribute to the marketing strategy of the business and help deliver thought leadership content

Maintain and control the content on our webpages and portals

Attending seminars, exhibitions, and events to better understand the market & build relationships with referrers

Contributing to the Data Breach & Crisis team vision

It is critical that everyone in the team has a voice and can evolve and develop with the team and the business. It is therefore essential that this role can look to voice opinions and recommendations that can improve the quality of our service, reduce costs and enhance efficiency.

It is important the candidate invests time and effort into understanding the marketplace and works with the team to understand the differing players and the relationships Experian holds with them

Qualifications

Skills

Good telephone manner

Ability to work self-sufficiently, booking appointments and diary management

Good levels of written and spoken English

Strong Maths / Arithmetic skills

Highly competent in MS Office Applications – Word, Excel, PowerPoint

Confident, organised, with strong communication skills and the ability to work well within a team

Highly customer-focused and driven to challenge conventional thinking to improve processes and evolve the business.

Comfortable working in a crisis environment, short timescales with immediate response to clients required.

Experience

Demonstrable experience working in a similar role

Previous experience in telesales / telephone account management

Commercial experience of Salesforce

Being able to demonstrate good communication skills with clients both written and verbal

Outgoing personality with desire to learn and grow the role

Additional Information

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #UniquelyExperian

Experian Careers – Creating a better tomorrow together

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